Regarding lodgings

Q1

Can we visit as a group?

A1

Yes, we accept groups.

Q2

I would like to bring my children, but they're very young. Is this okay?

A2

It’s OK. But, the walls of some guest rooms are made from paper, and they are thin. Please inquire in advance about which room would be suitable.

Regarding services

Q1

Can I leave my luggage with you before check-in and after checkout?

A1

Yes, we are happy to hold luggage in both cases.

Q2

Are you able to pick up guests upon arrival, and escort them upon departure?

A2

Unfortunately we do not offer this service.

Q3

Are there parking spaces available? Where should I leave my car?

A3

Parking is available in front of the gate.

Q4

Are there stalls or vending machines in the temple?

A4

There are no stalls, but there are vending machines.

Regarding food

Q1

I have a food allergy.

A1

If you let us know before the date you visit, we will do our best to support guests' dietary needs.

Q2

Do you have a gluten-free menu?

A2

Sorry. Shojin ryori is difficult to be gluten-free. If you want gluten-free food, we recommend you book without our catered meals.

Regarding payment

Q1

Can I pay by credit card?

A1

We accept VISA and Mastercard.

Q2

Regarding cancellations

A2

If you cancel 15 or more days before your visit, we will not charge a cancellation fee.
Otherwise, the cancellation fees are as follows.
9-14 days before your visit: 10% of your booking
6-8 days before your visit: 20% of your booking
2-5 days before your visit: 30% of your booking
1 day before your visit: 50% of your booking
Same day: 100% of your booking

If public transportation services are suspended due to bad weather or similar unforeseen circumstances, we will not collect cancellation fees.